Improving tourism and hospitality services [[electronic resource] /] / Eric Laws
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| Autore: |
Laws Eric <1945->
|
| Titolo: |
Improving tourism and hospitality services [[electronic resource] /] / Eric Laws
|
| Pubblicazione: | Cambridge, MA, : Cabi Pub., 2004 |
| Edizione: | 1st ed. |
| Descrizione fisica: | 1 online resource (221 p.) |
| Disciplina: | 910/.68 |
| Soggetto topico: | Consumer satisfaction |
| Hospitality industry | |
| Tourism | |
| Note generali: | Bibliographic Level Mode of Issuance: Monograph |
| Nota di bibliografia: | Includes bibliographical references and index. |
| Nota di contenuto: | Intro -- Contents -- Figures -- Tables -- Case Studies -- Acknowledgements -- Introduction -- 1 Service quality in tourism and hospitality -- 2 Tourism and hospitality service quality research -- 3 Analysing service experiences in tourism and hospitality -- 4 Tourism and hospitality service delivery systems -- 5 Service quality and tourist satisfaction -- 6 Marketing tourism and hospitality services -- 7 Improving tourism and hospitality service systems -- 8 The management of tourism and hospitality organizations -- Appendix: Slides for a management development workshop -- Bibliography -- Index. |
| Titolo autorizzato: | Improving tourism and hospitality services |
| ISBN: | 0-85199-044-4 |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910823090103321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |